Chey Simpson is a Franchise Partner of Urban Clean in North Brisbane.
Originally from the Philippines, Chey moved to Australia in 2018 and began her Journey Working in a Small Embroidery Business. Despite being Closely Connected to Urban Clean, her Husband Kirk is the General Manager, she Initially Lacked the Confidence to run a Business of her Own.
Episode Timeline
- 0:00 – Introduction
- 2:35 – Chey’s first impression in Australia
- 3:54 – Speaking English was the hardest part
- 5:18 – Worked in embroidery business before Urban Clean
- 7:42 – Starting Urban Clean with doubts, no experience, few clients
- 8:34 – Hardest adjustment & learning the franchise business
- 9:48 – Key elements to success in Urban Clean franchise
- 10:44 – Transition from cleaning to managing a team
- 11:58 – Chey’s day with a growing team & $20k+ contracts
- 13:46 – Growth plans & hiring more staff as contracts increase
- 15:40 – Typical workday hours in Urban Clean commercial franchise
- 17:52 – Advice for success in an Urban Clean franchise
- 19:23 – Wrap up
Over time, exposure to the business and encouragement from her husband sparked the belief that she could do it. In 2020, Chey took on her own Urban Clean franchise, starting with no cleaning experience and just a few contracts. She handled most of the work herself in the early stages, gradually building confidence through direct customer interaction and learning from her mistakes.
Today, Chey manages a growing commercial cleaning business with over $20,000 in monthly contracts and a reliable team of cleaners. She plays an active role in operations, customer service, and quality control, while also managing additional income through supply logistics.
Looking ahead, Chey aims to double or triple the size of her business, expand her team, and eventually step back from the day-to-day operations. Her story is one of determination, steady growth, and belief in following the systems that support franchise success.
