Andrew Walker is the Chief Franchise Development Officer for Poolwerx across Australia and New Zealand.
Episode Timeline
- 0:00 – Introduction
- 0:37 – Overview of the Poolwerx franchise training methodology
- 2:35 – Retail & technical excellence training programs for staff
- 3:19 – How Poolwerx uses winter for franchise development
- 3:58 – How Poolwerx builds training topics from franchisee feedback
- 4:58 – Training pathway from mobile operator to retail franchise owner
- 7:06 – Why Poolwerx training and store openings rarely align
- 8:09 – In-field training and support after Poolwerx Pool School
- 9:26 – Peer-to-peer franchise support and collaboration
- 11:58 – How suppliers strengthen franchise training at Poolwerx
- 13:36 – Common fears new franchise owners face at Pool School
- 15:36 – Wrap up
With years of experience driving franchise growth and training systems, Andrew plays a central role in preparing new franchise owners and their teams for success.
At the heart of Poolwerx is Pool School a structured four-week program blending online learning with intensive hands-on training at the brand’s Brisbane training center. Beyond this, franchise owners benefit from ongoing support, peer-to-peer learning, supplier-led sessions, and state-based workshops during the “development season.”
Andrew emphasises the importance of technical excellence, retail and mobile integration, and building a strong culture of franchisees helping one another. With this framework, Poolwerx ensures that every new business owner feels confident stepping into their role while laying the foundation for long-term success.
