Service Over Speed: Decoding The CouriersPlease Franchise Model with Head of Franchising, James Hucker
Episode Timeline
- 0:00 – Intro
- 0:45 – What is CouriersPlease: network size, ownership, areas for growth, and territory structure
- 2:30 – From subcontractor to franchise model: when and why the shift occurred
- 3:30 – How franchise partners manage territories and build customer relationships
- 5:00 – Going above and beyond as a CouriersPlease franchise partner
- 6:29 – Investing in a CouriersPlease franchise: process, requirements, and setup
- 8:30 – Training provided for new CouriersPlease franchise partners
- 9:25 – Finding new customers and building a client base with national sales support
- 11:30 – How CouriersPlease wins new business and larger accounts
- 12:38 – Franchise partner longevity and passion — celebrating 40 years in the business
- 13:22 – Technology and innovation in the courier business, including the driver app
- 15:14 – Adoption of technology and digital tools by CouriersPlease franchise partners
In this episode of the Franchise Everything Podcast, we sit down with James Hucker, Head of Franchising at CouriersPlease, to explore the nuts and bolts of one of Australia’s largest parcel distribution networks.
James details the company’s evolution from a subcontractor model to a relationship-focused franchise powerhouse, now backed by Singapore Post and navigating the explosion of e-commerce.
What You’ll Discover:
- The Power of Partnership: Learn why the franchisee’s deep, personal relationship with customers is the “lynchpin” of the CouriersPlease model, driving customer loyalty in a hyper-competitive, fast-growth market.
- A Supported Entry: James explains the streamlined process for new franchise partners, including comprehensive training and the essential vehicle requirements.
- Winning New Business: Discover how CP’s high-level commercial sales team acts as an internal sales engine, supporting franchisees by turning leads into profitable new business.
- Intelligent Technology: Get an inside look at the carrier application that uses data to automatically sequence routes, shortening the learning curve for new operators and maximizing efficiency for veterans.
Whether you are looking to invest in logistics or interested in a territory-based business, this discussion reveals the strategy behind CouriersPlease’s 40 years of operation and massive network of over 750 franchisees.
Find out about a CouriersPlease franchise business Here
Details about being a Courier driver franchise owner in the CouriersPlease business here
