In this episode of the Franchise Everything Podcast, host Glenn Walford sits down with Vikas and Neetika Sharma, proud owners of Pack & Send Caboolture in Brisbane.
Episode Timeline
- 0:00 – Welcome & guest introduction: Vikas & Neetika Sharma
- 1:47 – The training experience: Head office to store days
- 3:57 – Background in India, New Zealand and move to Australia
- 4:34 – Freight forwarding careers and settling across Australia
- 7:24 – Neetika’s leap from banking into freight forwarding
- 10:10 – From Sydney to Melbourne to Brisbane: following opportunity
- 12:28 – Why a franchise model made sense for their family
- 13:55 – How they found Pack & Send on SEEK Business
- 15:20 – Six year journey from first inquiry to opening day
- 17:39 – The moment they decided: “We are doing this”
- 18:08 – Why Caboolture was the perfect location
- 19:04 – Why Brisbane always felt like home
- 19:30 – Growing the business: cold calls, knocking doors, showing up
- 21:24 – How Vikas and Neetika split roles as a husband & wife team
- 23:13 – Five year vision: multi-store ownership ahead
- 24:35 – Six months in: doing things they never thought possible
- 25:33 – Work-life balance: the real reward of business ownership
- 26:02 – Wrap up & thanks
Just six months into their franchise journey, this husband and wife team share a story that is equal parts honest, inspiring and practical.
From careers in freight forwarding and banking across India, New Zealand, Sydney, Melbourne and Brisbane, to a six year research journey before finally signing on the dotted line, Vikas and Neetika prove that the best business decisions are the ones made with patience, preparation and purpose.
With 80 five star Google reviews already under their belt and multi-store ownership firmly in their sights, this is a franchise owner story that will resonate with anyone thinking about making the leap.
