From IT and Hospitality to $1M Franchise Success: Kervin Merchant’s Kwik Kopy Journey
Episode Timeline
- 00:00 – Intro
- 00:30 – $1M revenue award & Centurion Club recognition
- 01:20 – Owning a Kwik Kopy franchise, 5 years in
- 02:12 – Career journey: From India to IT in Australia
- 03:50 – Move to New Jersey & buying a hotel business
- 06:50 – Challenges of owning a hotel (24/7 business)
- 07:35 – Returning to Australia & searching for a business
- 08:34 – Criteria for buying a family-friendly business
- 10:46 – Buying an existing Kwik Kopy & due diligence
- 12:45 – Training, printing knowledge & value of the team
- 15:11 – Support for Kwik Kopy owners in daily operations
- 16:19 – Challenges of taking over from existing owner
- 18:08 – Role in daily operations & importance of deliveries
- 20:27 – Keys to success in reaching $1M turnover
- 21:45 – Future plans & succession for key staff member
Kervin Merchant came to the Kwik Kopy Blacktown franchise after diverse careers in IT hardware support, and ownership of a hotel in New Jersey in the USA, and finally back to Australia to raise a family.
Now entering the $1million turnover club, Kervin’s is a story of going for exactly what you want, while still be very certain first in knowing exactly what that is!
