Michael and Marlene Wallace are 11 year Veterans In The Kwik Kopy Franchise Business.
Episode Timeline
- 00:00 – Intro
- 00:46 – In Kwik Kopy for 11 years
- 01:07 – Background prior to owning the franchise, Michael as an engineer
- 03:06 – Sick of working for someone else, and Marlene was out of the workforce for some time with the family
- 04:05 – Marlene previously managed payroll, finance, and admin
- 04:38 – Managing accounts, quoting, and finishing projects
- 05:31 – Detail and process-oriented people
- 06:01 – Difficulty getting back into the workforce for Marlene
- 07:06 – Flexibility in the business for family
- 07:33 – Small business control and flexibility
- 08:46 – How they found Kwik Kopy vs. other businesses
- 10:02 – Why the franchise business model was attractive
- 12:57 – Providing feedback to the franchisor
- 14:29 – Due diligence in buying the franchise
- 15:56 – Collegiate franchise network
- 16:30 – Marlene’s thoughts, nerves, and taking their time
- 17:26 – Choosing the right franchise/business
- 18:58 – Change in structure and territories
- 20:51 – Talking to people thinking of buying a Kwik Kopy
- 22:38 – Main work they do in their store
- 25:55 – What the future looks like
- 28:52 – Close out
Michael came to business out of an extensive engineering career working with food machinery for a number of global brand names, and Marlene from a significant admin and accounts background.
Michael became a little ‘over’ building businesses for other people, which also coincided with Marlene looking to re-enter the work force after being home-based raising the kids, and finding that re-entry difficult.
With a firm grasp and clarity on what it means to get value from a franchise business model, Michael and Marlene are very focused on growth and the future of their business in new products and services where they see significant growth opportunity in their location.
